Outage in Thread

Webhook Processing Delay

Resolved Minor

February 03, 2026 - Started 11 days ago - Lasted 34 minutes
Official incident page

Incident Report

We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.

Components affected

Thread Inbox, Messenger, & Admin Thread Message Processing

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/03/2026 05:52PM

This incident has been resolved.

INVESTIGATING 11 days ago - at 02/03/2026 05:19PM

We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational.

Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available.

Thank you for your patience and understanding.

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