Outage in Thread

Webhook Processing Delay

Resolved Minor

February 04, 2026 - Started 2 months ago - Lasted 25 minutes
Official incident page

Incident Report

We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.

Components affected

Thread Message Processing Thread Inbox, Messenger, & Admin

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/04/2026 04:17PM

This incident has been resolved.

MONITORING 2 months ago - at 02/04/2026 04:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/04/2026 03:53PM

We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational.

Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available.

Thank you for your patience and understanding.

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