Outage in Thread
Inbox slowness due to upstream issues
Resolved MinorIncident Report
Summary AI Generated
Thread's Inbox platform experienced slowness and performance issues for 5.7 hours due to upstream connectivity problems with Cloudflare. Users encountered delayed message delivery, intermittent loading issues, and errors when accessing the Inbox, affecting Thread Message Processing, Thread Inbox, Messenger, and Admin components. The incident was resolved after coordination with Cloudflare to address the upstream connectivity issues.
We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services.
As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists.
We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/14/2026 06:19PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 04/14/2026 12:41PM
We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services.
As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists.
We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.
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