Outage in Thread
Slowness in Real time Processing of Tickets
Resolved MinorIncident Report
Summary AI Generated
Thread experienced a 42-minute incident where webhook processing delays caused tickets to take up to 15 minutes to appear in inboxes instead of arriving in real-time. The issue affected the RT API, Inbox, Messenger, and Admin components. The incident was resolved after investigation and monitoring.
We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 04:22PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 04/28/2026 03:44PM
We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.
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