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Outage in Thread

HaloPSA webhooks not being processed

Resolved Major
May 22, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

HaloPSA webhooks failed to process properly, affecting HaloPSA Pods, Thread Inbox, Messenger, and Admin components. The incident lasted 1.9 hours before being resolved.

We identified an issue that is causing the HaloPSA webhooks to not be processed. We're investigating the issue at the moment and will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/22/2026 10:19PM

This incident has been resolved.

INVESTIGATING 2 days ago - at 05/22/2026 08:55PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/22/2026 08:28PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/22/2026 08:28PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 05/22/2026 08:27PM

We identified an issue that is causing the HaloPSA webhooks to not be processed. We're investigating the issue at the moment and will provide an update as soon as possible.

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