Outage in Thread
Delay in ticket processing
Resolved MinorIncident Report
Summary AI Generated
Thread experienced a 4-5 minute delay in ticket processing for approximately 26 minutes, impacting ticket delivery across the inbox, Assistive AI, Magic Agent, Messenger, RT API, and Admin components. The issue was resolved within the initially estimated timeframe.
We are currently experiencing a 4-5 minute delay in ticket arrival into Thread, This is resulting in Assistive AI delays and delays in tickets arriving in inbox. We expect this delay to resolve in under 30 minutes.
Components affected
Thread Magic Agent Thread Assistive AI Thread RT API Thread Inbox, Messenger, & AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/29/2026 03:23PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 06/29/2026 03:00PM
We are currently experiencing a 4-5 minute delay in ticket arrival into Thread, This is resulting in Assistive AI delays and delays in tickets arriving in inbox. We expect this delay to resolve in under 30 minutes.
Latest Thread outages
Analytics Reports are not responding - 5 days ago
Thread Message Processing Delay - 19 days ago
PSA Webhook delays - about 1 month ago
Intermittent failures in running Assistive AI - about 1 month ago
Upstream AI Provider Degradation (Claude / Anthropic) - about 1 month ago
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