Outage in Thread
Thread Message Processing Delay
Resolved MinorIncident Report
Summary AI Generated
Thread experienced a 33-minute delay in message delivery and processing affecting the RT API, Inbox, Messenger & Admin, Message Processing, Microsoft Teams, and Slack integrations. The issue was identified and a fix was deployed within approximately 30 minutes, after which the service was confirmed restored to real-time performance.
We are currently investigating an issue causing delays in message delivery and processing. Affected users may experience slower-than-normal delivery of inbound and outbound messages.
Our team is actively working to identify the root cause and restore normal performance as quickly as possible. We will provide additional updates as more information becomes available.
Components affected
Thread RT API Thread Inbox, Messenger, & Admin Thread Message Processing Thread Microsoft Teams Service Thread Slack Apps/Integrations/APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/17/2026 01:41PM
The incident has been resolved and we are back to real time.
MONITORING
19 days ago - at 07/17/2026 01:23PM
A fix has been deployed and we are monitoring the results.
IDENTIFIED
19 days ago - at 07/17/2026 01:17PM
We have identified the issue and are working on deploying a fix.
INVESTIGATING
19 days ago - at 07/17/2026 01:12PM
We are currently investigating an issue causing delays in message delivery and processing. Affected users may experience slower-than-normal delivery of inbound and outbound messages.
Our team is actively working to identify the root cause and restore normal performance as quickly as possible. We will provide additional updates as more information becomes available.
Latest Thread outages
Analytics Reports are not responding - 5 days ago
PSA Webhook delays - about 1 month ago
Delay in ticket processing - about 1 month ago
Intermittent failures in running Assistive AI - about 1 month ago
Upstream AI Provider Degradation (Claude / Anthropic) - about 1 month ago
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