Outage in ThreatLocker

High Network Traffic to AgentAPIs

Resolved Minor
November 19, 2025 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently aware of issues logging into the portal and we are investigating
Components affected
ThreatLocker Apps APIs ThreatLocker API [Instance A] ThreatLocker Portal [Instance A] ThreatLocker API [Instance B] ThreatLocker Portal [Instance B] ThreatLocker API [Instance C] ThreatLocker Portal [Instance C] ThreatLocker API [Instance D] ThreatLocker Portal [Instance D] ThreatLocker API [Instance E] ThreatLocker Portal [Instance E] ThreatLocker API [Instance F] ThreatLocker Portal [Instance F] ThreatLocker API [Instance G] ThreatLocker Portal [Instance G] ThreatLocker API [Instance H] ThreatLocker Portal [Instance H] ThreatLocker API [Instance AE1] ThreatLocker API [Instance AU1] ThreatLocker Portal [Instance AE1] ThreatLocker Portal [Instance AU1] ThreatLocker Portal [Instance CA1] ThreatLocker API [Instance CA1] ThreatLocker Portal [Instance EU1] ThreatLocker API [Instance EU1] ThreatLocker Portal [Instance SA1] ThreatLocker API [Instance SA1] ThreatLocker Portal [Instance FedRAMP]

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/21/2025 03:11PM

All systems are fully operational at this time

MONITORING about 2 months ago - at 11/21/2025 03:04AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 11/20/2025 03:48PM

All systems are fully operational at this time. We are continuing to monitor.

MONITORING about 2 months ago - at 11/20/2025 11:40AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 11/19/2025 07:31PM

All systems are fully operational at this time. We are continuing to monitor.

MONITORING about 2 months ago - at 11/19/2025 06:29PM

We are continuing to make progress. Majority of the Instances are fully operational.

MONITORING about 2 months ago - at 11/19/2025 06:01PM

We are continuing to make progress and working on identified issues.

MONITORING about 2 months ago - at 11/19/2025 04:53PM

We've isolated a large number of connections and slowly introducing everyone back online. Currently 50% of our customers are back online. If you want to be prioritized, please reach out to a CyberHero.

IDENTIFIED about 2 months ago - at 11/19/2025 02:40PM

We have identified the issue and are bringing the instances and APIs back online

INVESTIGATING about 2 months ago - at 11/19/2025 02:40PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 11/19/2025 01:36PM

We are currently aware of issues logging into the portal and we are investigating

Latest ThreatLocker outages

EU1 Performance Issues - about 2 months ago
Unified Audit Delays and Application Request Delays [Instance G] - about 2 months ago
Slowness on Instance G - about 2 months ago
Portal Login Issues - Instances G & H - about 2 months ago
Degraded performance affecting Agent APIs for Instance B, C, D, E, F, G, & H and Portal for Instance B, C, D, E, F, G, H. DNS Servers US-East and US-West are down - 2 months ago

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