Outage in ThreatX

Degraded performance on ThreatX Dashboard

Resolved Minor
February 25, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

ThreatX Engineering has identified degraded performance and intermittent timeouts affecting the ThreatX Dashboard page. The problem appears to be an intermittent issue at this time. ThreatX Engineering is actively investigating this issue and will provide updates as more information becomes available.
Components affected
ThreatX Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/25/2025 07:17PM

ThreatX Engineering believes the problem has been addressed. All customers should now be able to login without delays through all SSO providers.

INVESTIGATING about 2 months ago - at 02/25/2025 05:29PM

ThreatX Engineering has observed the connection issues appear to be subsiding. At this time we are no longer observing client timeouts for any customer attempting to log in to the ThreatX Dashboard. We will continue to monitor and troubleshoot for slow login symptoms.

INVESTIGATING about 2 months ago - at 02/25/2025 04:57PM

ThreatX Engineering is continuing to investigate this issue. We believe we have narrowed down the problem to customers using Microsoft Azure SSO to log in to the ThreatX Dashboard. All other functionality including application protection appears to be unaffected at this time.

ThreatX Engineering is actively investigating this issue and will provide updates as more information becomes available.

INVESTIGATING about 2 months ago - at 02/25/2025 04:46PM

ThreatX Engineering has identified degraded performance and intermittent timeouts affecting the ThreatX Dashboard page. The problem appears to be an intermittent issue at this time. ThreatX Engineering is actively investigating this issue and will provide updates as more information becomes available.

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