Outage in Thru Inc

Intermittent loss of a heartbeat by a subset of Thru Nodes in US service region

Resolved Minor
November 08, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

A subset of Thru Nodes in the US service region has been intermittently losing heartbeat signals; however, we are highly confident that this issue has not impacted file transfers. Our team is actively investigating the cause of the heartbeat loss and is committed to resolving it promptly to maintain optimal system performance.
Components affected
Thru Inc Data Transfers - External Server Endpoints

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/08/2024 03:32AM

This incident has been resolved.

MONITORING about 1 year ago - at 11/08/2024 03:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 11/08/2024 03:22AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 11/08/2024 02:55AM

A subset of Thru Nodes in the US service region has been intermittently losing heartbeat signals; however, we are highly confident that this issue has not impacted file transfers. Our team is actively investigating the cause of the heartbeat loss and is committed to resolving it promptly to maintain optimal system performance.

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