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Outage in Thru Inc

Intermittent delays in multi-factor authentication (MFA) emails to login to the web portals.

Resolved Minor
April 23, 2025 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We're currently encountering an issue with a third-party service responsible for delivering multi-factor authentication (MFA) emails. As a result, users may experience delays in receiving their MFA codes via email to login to the web portals.
Components affected
Thru Inc Web Portals Thru Inc Web Portals Thru Inc Web Portals Thru Inc Web Portals Thru Inc Web Portals Thru Inc Web Portals Thru Inc Web portals Thru Inc Web portals

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/24/2025 05:45AM

This incident has been resolved.

MONITORING about 1 year ago - at 04/23/2025 10:51PM

A 3rd party vendor have remediated the issue causing disruption to MFA emails. We will continue to closely monitor.

IDENTIFIED about 1 year ago - at 04/23/2025 10:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 04/23/2025 10:24PM

We're currently encountering an issue with a third-party service responsible for delivering multi-factor authentication (MFA) emails. As a result, users may experience delays in receiving their MFA codes via email to login to the web portals.

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