Outage in Thru Inc

File Delivery Delays (US Region)

Resolved Major
September 02, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Customers in the US region may experience delays in file delivery due to a recent service interruption caused by a temporary storage resource constraint on a core messaging service. We have identified the issue and are implementing a solution.
Components affected
Thru Inc Data Transfers - External Server Endpoints Thru Inc API Thru Inc Data Transfers - Thru Server Endpoints
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 09/02/2025 01:37PM

This incident has been resolved.

MONITORING 13 days ago - at 09/02/2025 01:23PM

The fix has been successfully deployed and is working. Our platform is now recovering and processing the queue of delayed files. While the system catches up, some files may still experience delivery delays. We are monitoring the situation closely and expect all services to return to normal shortly.

MONITORING 13 days ago - at 09/02/2025 01:13PM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 09/02/2025 01:12PM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 09/02/2025 01:10PM

A fix has been implemented and we are currently monitoring the results to ensure the issue is resolved.

IDENTIFIED 13 days ago - at 09/02/2025 12:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 09/02/2025 12:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 13 days ago - at 09/02/2025 12:36PM

Customers in the US region may experience delays in file delivery due to a recent service interruption caused by a temporary storage resource constraint on a core messaging service. We have identified the issue and are implementing a solution.

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Delay in file processing - 8 months ago
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