Outage in Thru Inc

File Delivery Delays (US Region)

Resolved Major
September 02, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Customers in the US region may experience delays in file delivery due to a recent service interruption caused by a temporary storage resource constraint on a core messaging service. We have identified the issue and are implementing a solution.
Components affected
Thru Inc Data Transfers - External Server Endpoints Thru Inc API Thru Inc Data Transfers - Thru Server Endpoints

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/02/2025 01:37PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/02/2025 01:23PM

The fix has been successfully deployed and is working. Our platform is now recovering and processing the queue of delayed files. While the system catches up, some files may still experience delivery delays. We are monitoring the situation closely and expect all services to return to normal shortly.

MONITORING about 1 month ago - at 09/02/2025 01:13PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/02/2025 01:12PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 09/02/2025 01:10PM

A fix has been implemented and we are currently monitoring the results to ensure the issue is resolved.

IDENTIFIED about 1 month ago - at 09/02/2025 12:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 09/02/2025 12:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/02/2025 12:36PM

Customers in the US region may experience delays in file delivery due to a recent service interruption caused by a temporary storage resource constraint on a core messaging service. We have identified the issue and are implementing a solution.

Latest Thru Inc outages

Boomi - ANZ File Sharing Cloud Outage - Monitoring - 21 days ago
Resolved: DNS Outage Impacting AFT Access and File Delivery (US, UK, EU, AU) - 3 months ago
Intermittent delays in multi-factor authentication (MFA) emails to login to the web portals. - 6 months ago
Delay in file processing - 9 months ago
Intermittent loss of a heartbeat by a subset of Thru Nodes in US service region - 11 months ago

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