Outage in Thryv

Command Center - Adding Additional Staff

Resolved Minor
April 07, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Impacted Product: Command Center Affected Feature: Adding Additional Staff What does this mean for you? When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 04/07/2025 09:26PM

This issue has been fully resolved and the Add Staff feature is now working as intended.

INVESTIGATING 3 months ago - at 04/07/2025 05:13PM

Impacted Product: Command Center
Affected Feature: Adding Additional Staff

What does this mean for you?
When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not.

Current Workaround: No current workaround

We are working diligently to resolve this issue; we will provide ongoing status updates.

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