Outage in Thryv
Command Center - Adding Additional Staff
Resolved MinorIncident Report
Impacted Product: Command Center
Affected Feature: Adding Additional Staff
What does this mean for you?
When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not.
Current Workaround: No current workaround
We are working diligently to resolve this issue; we will provide ongoing status updates.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 04/07/2025 09:26PM
This issue has been fully resolved and the Add Staff feature is now working as intended.
INVESTIGATING
7 months ago - at 04/07/2025 05:13PM
Impacted Product: Command Center
Affected Feature: Adding Additional Staff
What does this mean for you?
When attempting to Add Staff using the Add Staff button at the top right, or through My Account > Security + Staff, users are prompted with an upgrade screen regardless if seats are already available or not.
Current Workaround: No current workaround
We are working diligently to resolve this issue; we will provide ongoing status updates.
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