Outage in Thryv

Business Center & Marketing Center: Social Tab Banner Notification

Resolved Major
October 10, 2025 - Started 20 days ago - Lasted 5 days
Official incident page

Incident Report

Impacted Product: Business Center, Marketing Center Affected Feature: Social Tab ETA: N/A Details: We’re currently investigating a redirect failure for some accounts when attempting to connect their social accounts. The error message reads: “login.labs.thryv.com has redirected you too many times.” A banner has been added to the Social tab notifying users to contact Support if they are unable to connect their Social accounts. We will continue to provide updates as they become available.
Components affected
Thryv Marketing Center Social Thryv Business Center Social

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/15/2025 02:36PM

Update:

This has been resolved, and the banner has been removed.

IDENTIFIED 16 days ago - at 10/14/2025 04:13PM

Update:

The developers are implementing a fix. We will continue to give updates as they become available.

INVESTIGATING 20 days ago - at 10/10/2025 10:35PM

Impacted Product: Business Center, Marketing Center

Affected Feature: Social Tab

ETA: N/A

Details: We’re currently investigating a redirect failure for some accounts when attempting to connect their social accounts. The error message reads: “login.labs.thryv.com has redirected you too many times.” A banner has been added to the Social tab notifying users to contact Support if they are unable to connect their Social accounts.

We will continue to provide updates as they become available.

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