Outage in Thryv

Editing Invoices in Business Center

Resolved Minor
September 09, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue affecting invoice editing functionality. Some users may experience degraded performance or difficulty editing invoices. Our engineering team is actively working to identify the cause and implement a fix. We will provide the next update as soon as more information becomes available.
Components affected
Thryv Sales - Invoicing, Estimates, Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/09/2025 11:06PM

Current Status: Operational

Started: September 9, 2025 6:51PM UTC
Resolved: September 9, 2025 8:56PM UTC

Affected Components
Service: Scheduling, Sales
Component: Invoices, Calendar sync

Update:This incident has been resolved.

MONITORING about 2 months ago - at 09/09/2025 09:21PM

Update:
A fix was put in place, and we are currently monitoring it.

IDENTIFIED about 2 months ago - at 09/09/2025 08:06PM

Update:
The issue has been identified. Our development team is actively working on implementing a fix. We’ll provide additional updates as progress continues.

INVESTIGATING about 2 months ago - at 09/09/2025 07:21PM

We are currently investigating an issue affecting invoice editing functionality. Some users may experience degraded performance or difficulty editing invoices. Our engineering team is actively working to identify the cause and implement a fix. We will provide the next update as soon as more information becomes available.

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