Outage in Thunkable

Technical Support System Experiencing High Latency

Resolved Minor
May 29, 2024 - Started 7 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/29/2024 05:17PM

This incident has been resolved.

INVESTIGATING 7 months ago - at 05/29/2024 03:20PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 05/29/2024 03:13PM

Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com

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