Slow loading and errors on community sites

Community site performance has returned to normal. Since approximately 15:31 UTC, pages that were loading slowly or failing to load, including posts, member profiles, and community home pages, have been loading normally.

The underlying database connectivity issue at our infrastructure provider appears to have been fixed. We're continuing to monitor closely and are waiting for confirmation from the provider before we mark this incident resolved.

We're continuing to work on the slow loading and errors affecting some community site pages. We've made changes on our side to reduce the impact and are working directly with our infrastructure provider, who is investigating the underlying database connectivity issue.

Most pages are still loading normally, but some posts, member profiles, and community home pages may load slowly or fail to load. If a page doesn't load, refreshing it will usually work. No existing content has been lost.

We've traced the issue to degraded database connectivity at one of our infrastructure providers and have escalated it with them. We're also working on changes on our side to reduce the impact. Posting, reading, and other content is not lost; this is a performance and availability issue only.

We'll post another update once we learn more.

Since approximately 12:15 UTC (8:15 AM ET / 5:15 AM PT), some community site pages are loading slowly or failing to load, particularly individual posts, member profiles, and community home pages. Pages that were recently viewed may still load normally.