Outage in Timely Limited

Delays in Email and SMS sending

Resolved Minor
May 13, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating slower than normal SMS and Email sending times. We are very sorry for the inconvenience and are doing everything we can to get these important messages sending on time.
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 05/13/2025 04:34PM

Our fix is working well and all email and SMS sending is back to full speed.

IDENTIFIED about 12 hours ago - at 05/13/2025 03:49PM

SMS sending is now back up to full speed, however there is still a backlog of emails to get through as our system catches up.

IDENTIFIED about 12 hours ago - at 05/13/2025 03:39PM

We have found out why these messages are slow to send and are working to resolve this as soon as possible.

INVESTIGATING about 13 hours ago - at 05/13/2025 03:24PM

We are investigating slower than normal SMS and Email sending times. We are very sorry for the inconvenience and are doing everything we can to get these important messages sending on time.

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