Outage in Timely Limited
Rewards points calculation problem
Resolved MinorIncident Report
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/24/2025 03:47AM
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.
MONITORING
4 months ago - at 06/24/2025 01:52AM
We have patched up the calculation problem and will now try to rectify any incorrect balances
IDENTIFIED
4 months ago - at 06/24/2025 01:40AM
We have found where the problem lies and are confident we can apply a fix shortly.
We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible
INVESTIGATING
4 months ago - at 06/24/2025 01:36AM
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
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