Outage in Timely Limited
Rewards points calculation problem
Resolved Minor
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Outage Details
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
Components affected
Timely Limited Timely AppLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/24/2025 03:47AM
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.
MONITORING
10 days ago - at 06/24/2025 01:52AM
We have patched up the calculation problem and will now try to rectify any incorrect balances
IDENTIFIED
10 days ago - at 06/24/2025 01:40AM
We have found where the problem lies and are confident we can apply a fix shortly.
We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible
INVESTIGATING
10 days ago - at 06/24/2025 01:36AM
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
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