Outage in Timely Limited

SMS sending delays in New Zealand

Resolved Major
August 20, 2025 - Started 2 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are aware that the sending of all SMS messages in New Zealand is currently experiencing delays, We have been in touch with our SMS provider in New Zealand and are hoping for a speedy resolution. We're very sorry for any invonvenience and will report back as soon as we hear an update.
Components affected
Timely Limited SMS Sending

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/20/2025 09:15PM

This incident has been resolved and any delayed SMS in New Zealand have been sent where appropriate

MONITORING 2 months ago - at 08/20/2025 06:56PM

Our New Zealand SMS provider has resumed sending SMS messages from about midnight New Zealand time and we are now successfully sending SMS messages in NZ (for customers who do not have an SMS blackout in place at this time)

We'll work towards sending any delayed messages shortly

IDENTIFIED 2 months ago - at 08/20/2025 10:42AM

Unfortunately our New Zealand SMS provider is still working towards restoring service.
All SMS in New Zealand including reminders and authentication codes are not able to be sent at this time.
We'll continue to monitor and post our next update on Thursday morning.

IDENTIFIED 2 months ago - at 08/20/2025 09:27AM

We have heard from our New Zealand SMS provider and they have advised us that they hope to get their systems back online at some point tonight. We are very sorry for the continued inconvenience, and will update when we have a more concrete timeline.
Any delayed messages will be resent when possible, however this might need to be done on Thursday morning New Zealand time.

IDENTIFIED 2 months ago - at 08/20/2025 07:58AM

We've confirmed with our New Zealand based SMS provider that they are experiencing a major outage.
Unfortunately we do not have an ETA on having the issue resolved, but will update here as soon as we hear more.

INVESTIGATING 2 months ago - at 08/20/2025 07:19AM

We are aware that the sending of all SMS messages in New Zealand is currently experiencing delays,
We have been in touch with our SMS provider in New Zealand and are hoping for a speedy resolution.
We're very sorry for any invonvenience and will report back as soon as we hear an update.

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