Outage in Timely Limited

SMS disruption in New Zealand

Resolved Minor
September 09, 2025 - Started 8 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Impact: SMS sending and replies in New Zealand may be disrupted starting from 6pm NZT, Tuesday 9th September 2025. Description: Our SMS provider has retired their service earlier than planned. We are completing an urgent migration to a new platform to keep SMS running. During this changeover, SMS sending and replies in New Zealand may not function as expected. Customer action: No action is required, but we recommend ensuring email reminders are enabled in Customer Messages settings so your clients continue to receive notifications. Next steps: We will provide updates here as soon as the migration is complete or if there are further changes to the expected impact.
Components affected
Timely Limited SMS Sending
Latest Updates ( sorted recent to last )
IDENTIFIED 8 days ago - at 09/09/2025 04:38AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 09/09/2025 04:36AM

Impact:
SMS sending and replies in New Zealand may be disrupted starting from 6pm NZT, Tuesday 9th September 2025.

Description:
Our SMS provider has retired their service earlier than planned. We are completing an urgent migration to a new platform to keep SMS running. During this changeover, SMS sending and replies in New Zealand may not function as expected.

Customer action:
No action is required, but we recommend ensuring email reminders are enabled in Customer Messages settings so your clients continue to receive notifications.

Next steps:
We will provide updates here as soon as the migration is complete or if there are further changes to the expected impact.

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