Outage in Timely Limited

Updating staff with third party integrations failing

Resolved Minor

November 20, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.

Components affected

Timely Limited Timely App

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/20/2025 10:42PM

We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb

MONITORING 2 months ago - at 11/20/2025 10:35PM

The fix has been implemented, and we're continuing to monitor.

IDENTIFIED 2 months ago - at 11/20/2025 10:05PM

We've identified the issue with a recent update to the staff page, and a fix is being implemented

INVESTIGATING 2 months ago - at 11/20/2025 10:00PM

We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes.

This only affects staff members with third party calendar integrations.

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