Outage in Timescale
Incorrect Trial Expiry Banner in UI
Resolved Minor
April 17, 2025 - Started 27 days ago
- Lasted about 7 hours
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Outage Details
We are currently investigating an issue where some customers are seeing a banner in the UI indicating that their trial has ended and that no payment method is on file.
This appears to be a display issue only — all accounts we’ve reviewed do have valid payment methods registered, and there will be no disruption to any running services.
We will provide updates as we learn more. Thank you for your patience while we work to resolve this.
Latest Updates ( sorted recent to last )
27 days ago - at 04/17/2025 09:17AM
We’ve identified a recent frontend change deployed yesterday that may be causing the issue. We’re in the process of rolling back that change and will monitor to confirm if this resolves the problem.
Latest Timescale outages
Incorrect Trial Expiry Banner in UI - 19 days ago
DNS Resolution Issues in US-East-1 impacting a subset of newly created services - about 1 month ago
TimescaleDB 2.19.0 Release - about 2 months ago
Scheduled Maintenance March 10 - March 17 - 2 months ago
Scheduled Maintenance March 3 - March 10 - 3 months ago
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