Outage in Tithe.ly

UK Customers: Gift Aid not showing on Giving Forms

Resolved Minor
September 30, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our Engineering team has been investigating an issue affecting our UK customers where Gift Aid is not showing on Giving Forms. The cause has been identified and we are working on resolving.
Components affected
Tithe.ly Giving App, Form, Transaction Processing

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/30/2025 11:04PM

We’re back! The Gift Aid toggle on the Giving Form is up and running for our UK customers. Thanks for bearing with us.

MONITORING 2 months ago - at 09/30/2025 10:48PM

The Giving Form is appears to be working correctly again for UK customers. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

IDENTIFIED 2 months ago - at 09/30/2025 10:25PM

We’ve identified the issue causing the problem impacting our UK customers and are working to fix this as quickly as we can. We’ll share another update shortly.

INVESTIGATING 2 months ago - at 09/30/2025 09:57PM

Our Engineering team has been investigating an issue affecting our UK customers where Gift Aid is not showing on Giving Forms. The cause has been identified and we are working on resolving.

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