Outage in Tithe.ly

Elevated Errors across Tithely Products

Resolved Minor
October 20, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Due to an issue occurring with a key system provider, we are noticing errors that are occurring for some customers. This could present as delays in email sends, or potentially errors attempting to process gifts. This is external to Tithely and our Engineering teams are monitoring closely.
Components affected
Tithe.ly Admin Experience Tithe.ly Messaging Tithe.ly Admin Batch Giving Tithe.ly Giving App, Form, Transaction Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2025 04:39PM

This was solved yesterday afternoon by our System provider.

MONITORING about 1 month ago - at 10/20/2025 06:57PM

Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.

INVESTIGATING about 1 month ago - at 10/20/2025 03:14PM

Due to an issue occurring with a key system provider, we are noticing errors that are occurring for some customers. This could present as delays in email sends, or potentially errors attempting to process gifts. This is external to Tithely and our Engineering teams are monitoring closely.

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