Outage in Toast
11/24 - Customer Look-up Issue
Resolved MinorIncident Report
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 11/24/2025 05:38PM
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
INVESTIGATING
about 15 hours ago - at 11/24/2025 05:26PM
We are still investigating this issue but seeing signs of recovery across some devices.
INVESTIGATING
about 16 hours ago - at 11/24/2025 04:56PM
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Latest Toast outages
11/18/25 - Toast Delivery Services Incident - 7 days ago
11/18/2025 - Toast Systems Incident - 7 days ago
Online Ordering Incident - 9 days ago
Toast Status Update - about 1 month ago
Order and Pay - Outage - about 1 month ago
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