Outage in Toast
11/24 - Customer Look-up Issue
Resolved MinorIncident Report
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/24/2025 05:38PM
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
INVESTIGATING
2 months ago - at 11/24/2025 05:26PM
We are still investigating this issue but seeing signs of recovery across some devices.
INVESTIGATING
2 months ago - at 11/24/2025 04:56PM
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.
Latest Toast outages
Catering Online Ordering - 14 days ago
Guest Login Outage - 16 days ago
Discounts Page Incident - about 1 month ago
Retail Incident - about 1 month ago
Menu Builder and Menu Manager Latency - about 2 months ago
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