Outage in Toast

Card Processing

Resolved Major

July 30, 2026 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Toast experienced a major disruption to Card Processing and Online Ordering on July 30, 2026, lasting approximately 1.1 hours, during which staff encountered prolonged processing times and errors on card transactions. A fix was identified and implemented, with the incident fully resolved by 10:08 AM ET. As a workaround during the outage, staff were advised to use Background Processing on all orders to ensure transactions would process once service was restored.

We are currently investigating this issue.

Components affected

Toast Card Processing Toast Online Ordering

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 07/30/2026 02:08PM

This incident has been resolved.

MONITORING 2 months ago - at 07/30/2026 01:58PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 07/30/2026 01:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 07/30/2026 01:26PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 07/30/2026 01:23PM

We were notified of service disruption and we are working diligently to address the issue. You may experience prolonged processing times or receive error messages on card transactions. Our investigation remains ongoing, and we will share more information as we receive updates.

Please advise all servers and staff to use Background Processing with every order. This will ensure that all orders are processed once we are back online.
https://toast.help/offline

INVESTIGATING 2 months ago - at 07/30/2026 01:12PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 07/30/2026 01:04PM

We are currently investigating this issue.

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