Outage in Toast

(08/15/2026)Mastercard Payment Degradation

Resolved Major

August 15, 2026 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

On August 15, 2026, Toast experienced a ~1.2-hour disruption affecting Mastercard payment processing, impacting Card Processing and Online Ordering with prolonged processing times, error messages, and transaction denials. Restaurants were advised to direct staff and guests to use alternative cards or payment methods during the outage. The incident was resolved at 2:21 AM ET.

We were notified of a disruption in Mastercard payments. You may experience prolonged processing times, error messages, or denials on Mastercard transactions. We are actively working to resolve the issue with our partners and will update this page as we receive more information. Please advise all servers and guests to attempt a different card or alternative payment method. https://support.toasttab.com/en/article/Taking-Payments

Components affected

Toast Card Processing Toast Online Ordering

Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 08/15/2026 06:21AM

This incident has been resolved.

INVESTIGATING 6 days ago - at 08/15/2026 05:34AM

We are continuing to investigate this issue.

INVESTIGATING 6 days ago - at 08/15/2026 05:11AM

We were notified of a disruption in Mastercard payments. You may experience prolonged processing times, error messages, or denials on Mastercard transactions. We are actively working to resolve the issue with our partners and will update this page as we receive more information.

Please advise all servers and guests to attempt a different card or alternative payment method.
https://support.toasttab.com/en/article/Taking-Payments

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