Outage in TOEFL

TOEFL Score Reporting

Resolved Major

October 21, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Data ingestion to AWS serverless OpenSearch is failing for the institution experience program (TOEFL access). External users who rely on OpenSearch for accessing scores and search functionality may be impacted.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 09:00PM

The incident has been resolved. Score Delivery Services are Available.

MONITORING 4 months ago - at 10/21/2025 07:55PM

A fix has been implemented and we are currently monitoring results.

IDENTIFIED 4 months ago - at 10/21/2025 07:48PM

The root of the issue has been identified & we are currently working to resolve it.

INVESTIGATING 4 months ago - at 10/21/2025 07:30PM

Score delivery services are currently offline due to an AWS outage. Score verification remains available in TOEFL Access and is the only method to retrieve scores at this time. Score storage is not affected by this outage. We are monitoring the situation and will restore services as soon as possible.

INVESTIGATING 4 months ago - at 10/21/2025 05:45PM

Data ingestion to AWS serverless OpenSearch is failing for the institution experience program (TOEFL access).
External users who rely on OpenSearch for accessing scores and search functionality may be impacted.

Latest TOEFL outages

Website impacted by AWS outage - 4 months ago

Intermittent Payment Issue - 6 months ago

Registration Systems- Investigating Issue - 7 months ago

Issue with Credit Card payment processing - 7 months ago

Users are unable to log in - 11 months ago

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