Outage in Togetherwork

[SEV-3] Settlement/Comprehensive File Delay

Resolved Minor
July 12, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some settlement files, comprehensive reports and merchant settlement files delivered this morning may not be accurate. We engaged ProPay about the issue and they are beginning to investigate. We will send an update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/12/2024 04:03PM

Comprehensive and settlement files are correct. This incident is resolved.
Please reach out to payments@togetherwork.com if you have any questions.

INVESTIGATING 2 months ago - at 07/12/2024 12:38PM

Some settlement files, comprehensive reports and merchant settlement files delivered this morning may not be accurate. We engaged ProPay about the issue and they are beginning to investigate.

We will send an update as soon as we have more information.

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