Outage in Togetherwork
[SEV-1] Togetherpay - Intermittent Processing Issues
Resolved Major
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Outage Details
Components affected
Togetherwork Merchant Endpoints Togetherwork Payment Tokenization Togetherwork ProPay Production Environment Togetherwork Transaction ProcessingLatest Updates ( sorted recent to last )
ProPay implemented their fix, monitored results and resolved the incident.
We noticed significant timeouts between 2:26 p.m. - 3:18 p.m. eastern. Processing is back to normal. This incident is resolved.
ProPay continues to apply fixes and monitor results. We are seeing a significant improvement in processing. All teams are still monitoring the situation.
We continue to see transaction timeouts. ProPay's fix does not appear to have slowed nor fixed the issue. We continue to monitor the situation.
ProPay implemented a fix and is monitoring the results.
ProPay is aware of an issue that is preventing some/possibly all transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.
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