Outage in Togetherwork

[SEV-3] Settlement File Delay

Resolved Minor

May 21, 2025 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

Some regular settlement files will not be available by 9:00 a.m. eastern this morning We will send an update as soon as we have more information and when the files are available. All comprehensive reports and merchant settlement files are ready to go.

Components affected

Togetherwork File Import Process - External Togetherwork File Import Process - Internal

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/21/2025 06:44PM

All comprehensive reports, regular settlement files and merchant settlement files (except for OmegaFi's regular settlement file) are now available. We are actively working with ProPay to retrieve the one missing file for OmegaFi. This incident is resolved.

INVESTIGATING 10 months ago - at 05/21/2025 12:55PM

Some regular settlement files will not be available by 9:00 a.m. eastern this morning We will send an update as soon as we have more information and when the files are available.

All comprehensive reports and merchant settlement files are ready to go.

Latest Togetherwork outages

[SEV-3] Settlement/Comprehensive File Delay - about 2 months ago

[SEV-1] Togetherpay - Intermittent Processing Issues - 4 months ago

[SEV-3] Togetherpay - Intermittent Processing Issues - 4 months ago

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada - 4 months ago

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