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Outage in Togetherwork

[SEV-1] Togetherpay - Intermittent Processing Issues

Resolved Minor
December 11, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of an issue that may impact your ability to process transactions and log in to the Togetherpay application. We are working as quickly as possible to identify the issue. Additional information will be provided when known, or when the situation is resolved.
Components affected
Togetherwork Transaction Processing Togetherwork Payment Tokenization Togetherwork Merchant Endpoints

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/11/2025 02:46AM

Teams implemented a fix and confirmed processing is back to normal. Access to the Togetherpay application is working again as well. This incident is resolved.

INVESTIGATING about 2 months ago - at 12/11/2025 01:50AM

Teams are still actively working on this issue. They believe they identified the cause and are working to restore service. There is no ETA on the fix at this time. We will provide further updates when more is known.

INVESTIGATING about 2 months ago - at 12/11/2025 12:00AM

We are aware of an issue that may impact your ability to process transactions and log in to the Togetherpay application. We are working as quickly as possible to identify the issue. Additional information will be provided when known, or when the situation is resolved.

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[SEV-3] Settlement/Comprehensive File Delay - 3 months ago

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