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Outage in Togetherwork

[SEV-3] Settlement/Comprehensive File Delay

Resolved Minor
April 22, 2026 - Started 2 days ago - Lasted about 10 hours
Official incident page

Incident Report

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Components affected
Togetherwork File Import Process - Internal Togetherwork File Import Process - External

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/22/2026 11:23PM

All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.

MONITORING 1 day ago - at 04/22/2026 10:38PM

Regular settlement files, comprehensive reports and merchant settlement files are available for all Products except OmegaFi Canada.
We are actively working with ProPay to get the final missing reports.
We will send an update as soon as we have more information and when the files are available.

INVESTIGATING 2 days ago - at 04/22/2026 12:55PM

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Latest Togetherwork outages

[SEV-3] Settlement/Comprehensive File Delay - 2 months ago
[SEV-3] Settlement/Comprehensive File Delay - 2 months ago
[SEV-1] Togetherpay - Intermittent Processing Issues - 4 months ago
[SEV-3] Togetherpay - Intermittent Processing Issues - 5 months ago
[SEV-3] Togetherpay - Intermittent Processing Issues | Canada - 5 months ago

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