Outage in Togetherwork

[SEV-3] Settlement File Delay

Resolved Minor
April 10, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Components affected
Togetherwork File Import Process - External Togetherwork File Import Process - Internal
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/10/2025 04:24PM

All regular settlement files and merchant settlement files are now available. This incident is resolved.

INVESTIGATING 22 days ago - at 04/10/2025 12:36PM

Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Latest Togetherwork outages

[SEV-3] Settlement File Delay - 29 days ago
[SEV-3] Settlement/Comprehensive File Delay - 3/9/2025 - about 2 months ago
[SEV-3] Settlement/Comprehensive File Delay - 4 months ago
[SEV-3] Settlement/Comprehensive File Delay - 5 months ago
[SEV-1] Togetherpay - Intermittent Processing Issues - 7 months ago

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