Outage in Togetherwork

[SEV-3] Settlement/Comprehensive File Delay

Resolved Minor
September 19, 2025 - Started about 2 months ago - Lasted about 15 hours
Official incident page

Incident Report

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.
Components affected
Togetherwork File Import Process - External Togetherwork File Import Process - Internal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/20/2025 03:12AM

All comprehensive reports, settlement files and merchant settlement files are now available. This incident is resolved.

IDENTIFIED about 2 months ago - at 09/19/2025 08:50PM

ProPay's issue is related to their database which they are working to restore. Today's files will not be delivered today. At the earliest, they will be delivered tomorrow, Saturday, 9/20. It is likely the delayed files will be processed by Togetherwork on Monday, 9/22.

We will keep you posted as additional information is shared with our team.

IDENTIFIED about 2 months ago - at 09/19/2025 07:22PM

ProPay is still working on a fix. The issue was escalated to multiple teams.
We will send another update when we have more information or when the files are available.

IDENTIFIED about 2 months ago - at 09/19/2025 05:19PM

ProPay continues to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 09/19/2025 04:27PM

ProPay identified the issue on their end. They are working on a fix.
We will send another update when we have more information or when the files are available.

INVESTIGATING about 2 months ago - at 09/19/2025 12:49PM

Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

Latest Togetherwork outages

[SEV-3] Settlement File Delay - 7 days ago
[SEV-3] Settlement/Comprehensive File Delay - 9 days ago
[SEV-3] Intermittent Processing Issues - 22 days ago
[SEV-3] Settlement File Delay - about 1 month ago
[SEV-3] Settlement/Comprehensive File Delay - about 2 months ago

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