Outage in Togetherwork

[SEV-3] Intermittent Processing Issues

Resolved Minor

October 15, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue that is preventing some transactions from processing. We are currently investigating the cause of the issue. We will share more information as it becomes available.

Components affected

Togetherwork Transaction Processing Togetherwork Payment Tokenization Togetherwork Merchant Endpoints Togetherwork ProPay Production Environment

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/15/2025 07:19PM

Processing has returned to normal. This incident is involved.

MONITORING 3 months ago - at 10/15/2025 07:09PM

Between 2:00pm and 2:30pm Eastern Time, some transactions timed out due to connectivity issues.
ProPay has identified and resolved the issue, and processing has remained stable since.

IDENTIFIED 3 months ago - at 10/15/2025 06:52PM

ProPay is aware of the issue and is working with teams to resolve.
It appears processing is back to normal. We will continue to monitor the situation until a permanent resolution is confirmed.

INVESTIGATING 3 months ago - at 10/15/2025 06:33PM

We are aware of an issue that is preventing some transactions from processing. We are currently investigating the cause of the issue. We will share more information as it becomes available.

Latest Togetherwork outages

[SEV-1] Togetherpay - Intermittent Processing Issues - about 1 month ago

[SEV-3] Togetherpay - Intermittent Processing Issues - about 2 months ago

[SEV-3] Togetherpay - Intermittent Processing Issues | Canada - about 2 months ago

[SEV-3] Intermittent Processing Issues - 2 months ago

[SEV-3] Settlement File Delay - 3 months ago

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