Outage in Togetherwork

[SEV-3] Intermittent Processing Issues

Resolved Minor
October 15, 2025 - Started about 19 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue that is preventing some transactions from processing. We are currently investigating the cause of the issue. We will share more information as it becomes available.
Components affected
Togetherwork Transaction Processing Togetherwork Payment Tokenization Togetherwork Merchant Endpoints Togetherwork ProPay Production Environment
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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 10/15/2025 07:19PM

Processing has returned to normal. This incident is involved.

MONITORING about 18 hours ago - at 10/15/2025 07:09PM

Between 2:00pm and 2:30pm Eastern Time, some transactions timed out due to connectivity issues.
ProPay has identified and resolved the issue, and processing has remained stable since.

IDENTIFIED about 19 hours ago - at 10/15/2025 06:52PM

ProPay is aware of the issue and is working with teams to resolve.
It appears processing is back to normal. We will continue to monitor the situation until a permanent resolution is confirmed.

INVESTIGATING about 19 hours ago - at 10/15/2025 06:33PM

We are aware of an issue that is preventing some transactions from processing. We are currently investigating the cause of the issue. We will share more information as it becomes available.

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