Notice of Degradation of Service - US Production

We're happy to report that our team has resolved the network degradation issue impacting the TokenEx Platform. We have successfully implemented mitigation steps and will continue to closely monitor the system to ensure full stability. We appreciate your patience and understanding throughout this process.

Our team has successfully implemented mitigation steps for the network degradation issue impacting the TokenEx Platform. We are now actively monitoring the situation to ensure stability and full restoration of service. We apologize for any inconvenience and appreciate your continued patience as we work to confirm full resolution.

Our team is continuing to work diligently on the network degradation issue impacting the TokenEx Platform. We are currently collaborating closely with our vendor on a bridge call, actively focused on implementing mitigation strategies to address and resolve the ongoing attack. We anticipate providing the next update within 30 minutes or as significant progress is made. We apologize for any inconvenience and appreciate your continued patience as we work to restore full service.

Current Status: Degraded Performance - Our team is actively working to resolve a network degradation issue impacting the TokenEx Platform.

Impact: Users may experience increased response times or intermittent network degradation.

Details: We identified an issue affecting our network infrastructure at approximately 4:30 PM on June 19, 2025. Our engineering teams are currently investigating the root cause and implementing solutions to restore full performance.

Actions Being Taken:
- Analyzing network traffic patterns
- Rerouting traffic through alternate paths
- Reviewing DDoS tools and working on mitigation steps
- Our team is continuing to work on this issue and will provide updates as new information becomes available.

Next Update: We anticipate providing the next update within 30 minutes or as significant progress is made.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

Our team is continuing to work on this issue.

A network traffic degradation has been detected. Some clients may have experience intermittent issues accessing the U.S. platform during this time. Our team is investigating and will update shortly.