Outage in TokenEx

Service Interruption - Production and EU Production TokenEx Portals

Resolved Minor
October 29, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

TokenEx Production and EU Production portals are currently unavailable. Our team is aware of the issue and is actively working on a resolution. We apologize for any inconvenience.
Components affected
TokenEx Client Portal TokenEx Client Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/29/2025 05:39PM

Access to the US and EU Production and Test TokenEx Portals has been fully restored. If your team has any further questions, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

IDENTIFIED about 2 months ago - at 10/29/2025 05:03PM

We’re currently experiencing an outage with our cloud provider that is impacting access to the TokenEx Portals. Our team is working diligently to restore full access as quickly as possible. Please note that all other TokenEx products are fully operational, and we’re closely monitoring progress until the issue is fully resolved.

IDENTIFIED about 2 months ago - at 10/29/2025 04:03PM

TokenEx Production and EU Production portals are currently unavailable. Our team is aware of the issue and is actively working on a resolution. We apologize for any inconvenience.

Latest TokenEx outages

Elevated Transaction Processing Errors - about 1 month ago
Notice of Degradation of Service - US Production - 6 months ago
Service Cloud Community Portal Login Issues - 9 months ago
Production Environment: Intermittent Issues - over 1 year ago
Notice of Degradation of Service - EU Production - over 1 year ago

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