Outage in TokenEx
TokenEx APIv1 service degradation
Resolved MajorIncident Report
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
Components affected
TokenEx API v1Need to monitor TokenEx outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 01/28/2026 04:12PM
The issue has been resolved and the TokenEx APIv1 endpoints are operating normally. The cause was identified to be a planned configuration change, which was reverted. Monitoring since the fix was applied has not shown any additional failures. A post-mortem review will be conducted internally to avoid reoccurrence in the future.
MONITORING
11 days ago - at 01/28/2026 03:31PM
A fix has been implemented and the team is monitoring the results. We believe the issue to be resolved as of 9:28 am CT.
IDENTIFIED
11 days ago - at 01/28/2026 03:25PM
Teams have identified the potential cause of the issue and are actively remediating.
INVESTIGATING
11 days ago - at 01/28/2026 02:56PM
We are investigating intermittent response failures on the TokenEx APIv1 endpoints in the US region, initially observed at 8:38 am Central Time. We will provide updates here as investigation continues.
Latest TokenEx outages
Elevated Transaction Processing Errors - 3 months ago
Notice of Degradation of Service - US Production - 8 months ago
Service Cloud Community Portal Login Issues - 10 months ago
Production Environment: Intermittent Issues - over 1 year ago
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