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Outage in TokenEx

Elevated Transaction Processing Errors

Resolved Major
May 11, 2026 - Started 8 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services. Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/12/2026 04:14PM

The incident affecting IXOPAY services has been fully resolved.
Our monitoring has confirmed stable operations, and all services are functioning normally at this time.
We apologize for the inconvenience and appreciate your patience during this time.

MONITORING 7 days ago - at 05/12/2026 03:07AM

The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved.
Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.

MONITORING 7 days ago - at 05/12/2026 02:36AM

We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

MONITORING 8 days ago - at 05/11/2026 03:32PM

The issue causing elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services has been resolved.
Services are operating normally again, and our team is continuing to monitor the environment closely to ensure ongoing stability.

MONITORING 8 days ago - at 05/11/2026 03:07PM

Mitigation measures have been implemented for the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Transaction processing and service availability have stabilized, and our team is currently monitoring the environment closely to ensure continued normal operations.

IDENTIFIED 8 days ago - at 05/11/2026 02:57PM

We have identified the underlying cause of the elevated transaction processing errors and intermittent connectivity issues affecting IXOPAY services.
Our team is actively working on implementing a fix and restoring full service stability. We continue to monitor the environment closely and will provide further updates as progress is made.

INVESTIGATING 8 days ago - at 05/11/2026 02:30PM

We are currently investigating elevated errors and intermittent connectivity issues for IXOPAY services.
Our team is engaged and actively analyzing the impact on our transaction processing and overall service availability.

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