Outage in Tokeny

Synchronization with blockchain issues

Resolved Major
December 08, 2021 - Started about 3 years ago
Official incident page

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Outage Details

We are currently facing issues with our blockchain provider, preventing us to reflect transactions happening on the blockchain in our system. We are monitoring the provider's fix and will let you know when all is back to normal. You can go on and proceed with transactions as usual, but results won't be reflected on your servicing interface. We are very sorry for the inconvenience. The Tokeny Team
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/08/2021 03:11PM

Production is back online by using a back-up 3rd party provider. A maintenance will probably come later tonight to switch back to our main provider when their issues will be fixed.

The Tokeny Team

IDENTIFIED about 3 years ago - at 12/08/2021 02:51PM

Fix should be coming from our 3rd party in the next hour. We will send another communication when all is back online.
We are sincerely sorry about this issue and the problems it may have caused you.
The Tokeny team

IDENTIFIED about 3 years ago - at 12/08/2021 02:01PM

We are currently facing issues with our blockchain provider, preventing us to reflect transactions happening on the blockchain in our system. We are monitoring the provider's fix and will let you know when all is back to normal.
You can go on and proceed with transactions as usual, but results won't be reflected on your servicing interface.
We are very sorry for the inconvenience.
The Tokeny Team

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