Outage in Tonkean

Big delays in modules execution and issues receiving data from external systems

Resolved Major
July 22, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We're experiencing an outage in module processing and receiving of external data into Tonkean.
Components affected
Tonkean Data Source Configuration | Native Data Sources Tonkean Module building Tonkean Human Coordination & Communication Tools configuration | Chat applications Tonkean Identity Provider Integrations Tonkean Workspace App building Tonkean Webapp & User experience Tonkean Workflows Runtime
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/22/2023 11:10PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 07/22/2023 07:53PM

The outage in Tonkean is caused by an on-going outage in Elastic Cloud services, noted in these two incidents -

https://status.elastic.co/incidents/xqngb41mglj8
https://status.elastic.co/incidents/p1dtb3mdlt5d

Elastic Cloud are working on a fix, and we will update as we know more details on the incidents.

IDENTIFIED about 2 years ago - at 07/22/2023 05:46PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 07/22/2023 05:45PM

We're experiencing an outage in module processing and receiving of external data into Tonkean.

Latest Tonkean outages

Slowness in handling of Tonkean actions - 11 days ago
Events in Workflow Runtime History are displayed in delay - about 1 month ago
Workspace App Pages with Tabs not loading - about 1 month ago
EU Environment - Slowness in Tonkean Processing - 2 months ago
Tonkean Workflows Failures - 2 months ago

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