Outage in Toolio

Having Performance Issues in Data Import Module

Resolved Minor
August 20, 2024 - Started over 1 year ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/21/2024 09:22AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/21/2024 09:21AM

The issue stemmed from an unexpected infrastructure problem that resulted in import jobs to taking longer than usual. We’ve identified the root cause and it has been fully resolved. We are adding additional monitoring to minimize the impact of such issues in the future.

MONITORING over 1 year ago - at 08/20/2024 08:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/20/2024 07:58PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 08/20/2024 07:22PM

We are currently experiencing degraded performance in our data import module. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible.

INVESTIGATING over 1 year ago - at 08/20/2024 07:21PM

We are currently investigating this issue.

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