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Outage in TOPdesk SaaS page

RESOLVED: Service disruption my.topdesk

Resolved Minor
May 20, 2025 - Started 9 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing disruptions with one of our services. As a result your my.topdesk.com may not be available. We are aware of the problem and are working on a solution. If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 05/21/2025 12:56PM

The availability issues on My.TOPdesk are solved.
Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests.

All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels.
Thank you for your patience,

TOPdesk Support

INVESTIGATING 9 months ago - at 05/21/2025 12:54PM

The availability issues on My.TOPdesk are solved.
Our teams have found the issue and implemented a fix. My.TOPdesk is available and operational for your requests.

All tickets linked to the major will now be closed. If you experience any lingering problems please contact us through your known channels.
Thank you for your patience,

TOPdesk Support

INVESTIGATING 9 months ago - at 05/20/2025 08:31AM

We are currently experiencing disruptions with one of our services. As a result your my.topdesk.com may not be available.

We are aware of the problem and are working on a solution.

If you require support for your TOPdesk environment, please contact TOPdesk Support by phone or via email at support@topdesk.com. Once we have more information, we will update this page.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR25 05 4864.

Latest TOPdesk SaaS page outages

RESOLVED: Knowledge Items show .json code - 25 days ago
RESOLVED: Major 'Problems with images in knowledge items' - 29 days ago
RESOLVED: EU1 slowness - about 2 months ago
RESOLVED: Performance issues on multiple hosting locations - about 2 months ago
RESOLVED: External Major - Automated action for asset assignment - 3 months ago

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