Outage in TOPdesk SaaS page
Major: Disruption on import service (EU1)
Resolved MinorIncident Report
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.
Components affected
TOPdesk SaaS page Functionality malfunctionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 06/01/2026 12:12PM
We have continued to monitor the import services following the reported issues and have not observed any further occurrences. Everything is operating as expected.
As no additional problems have been identified, we will proceed with closing this major.
MONITORING
14 days ago - at 06/01/2026 11:12AM
We have restarted the import service and are seeing improvements in the performance.
Imports can now executed again.
We will continue to monitor the situation.
INVESTIGATING
15 days ago - at 06/01/2026 07:15AM
We are currently experiencing a disruption to the import service on EU1.
We are aware of the problem and are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. The next update will be provided as events warrant until the issue has been resolved.
E-mail updates will be sent right away when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR26 06 039.
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