Outage in TOPdesk
The task API service has been turned off
Resolved Major
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Outage Details
The Task API service has been turned off in all datacenters, due to a bug.
We are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 08 5748.
Components affected
TOPdesk UK1 SaaS hosting location TOPdesk US1 SaaS hosting location TOPdesk AU1 SaaS hosting location TOPdesk BR1 SaaS Hosting location TOPdesk CA1 SaaS hosting location TOPdesk EU1 SaaS hosting location TOPdesk NL3 SaaS hosting locationLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/23/2023 12:58PM
Having monitoring the situation closely, we can now confirm that everything has returned to normal.
MONITORING
about 2 years ago - at 08/23/2023 11:56AM
After monitoring for an hour we have concluded that all environments are up and running as expected.
We will keep monitoring the situation. If the situation stays the same, we will close this incident by the end of the day.
MONITORING
about 2 years ago - at 08/23/2023 10:52AM
We are continuing to monitor for any further issues.
MONITORING
about 2 years ago - at 08/23/2023 10:46AM
We are monitoring the results.
INVESTIGATING
about 2 years ago - at 08/23/2023 10:46AM
The restart of all environments has been successfully executed.
Full functionality has been restored.
We are monitoring the situation closely.
INVESTIGATING
about 2 years ago - at 08/23/2023 10:08AM
We've pinpointed the issue and as part of implementing this fix, we restarted all affected test environments, thus slightly impacting availability. We deemed this necessary to prevent the issue from escalating. Furthermore, we will restart a small number of affected production environments.
These environments experienced some misconfiguration due to an unscheduled maintenance.
INVESTIGATING
about 2 years ago - at 08/23/2023 09:30AM
The Task API service has been turned off in all datacenters, due to a bug.
We are working on a solution.
Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.
E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.
To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 08 5748.
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