Environments hosted on our US datacenter unreachable

Earlier today, a configuration error impacting the traffic routing towards the US1 datacenter was identified by our engineers. This caused environments to be unreachable. This configuration error was swiftly resolved, and all US1 environments are accessible again. If you experience any difficulties, don't hesitate to get in touch with TOPdesk Support.

We will provide an RCA once the evaluation is completed.

We've successfully identified and resolved a configuration error.

Environments are now reachable again.

Our team will continue to monitor the situation closely, and the next update is scheduled in 30 minutes.

Thank you for your patience and understanding.

We are currently experiencing problems on our US hosting location

As a result your TOPdesk environment may not be available.

We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available. We aim to update this status page every 30 minutes until the issue has been resolved.

E-mail updates will be sent when the issue has been resolved. You can subscribe on the status page (https://status.topdesk.com) for additional updates.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR23 11 4944.