Outage in TOPdesk

SaaS disruption - Environment Access

Resolved Major
March 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available, or you may not be able to login. We are aware of the problem and are working on a solution. To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 2402.
Components affected
TOPdesk US1 SaaS hosting location

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/07/2024 04:08AM

Our SaaS team has pinpointed the issue affecting usage of the affected environments.

Our monitoring shows that the performance of TOPdesk instances have returned back to normal. We will proceed to evaluate this issue internally.

If you continue to experience any issues, kindly reach out to our support team for assistance. We appreciate your patience and understanding in this matter.

INVESTIGATING over 1 year ago - at 03/07/2024 02:49AM

We are currently experiencing problems on the US1 hosting location. As a result your TOPdesk environment may not be available, or you may not be able to login.

We are aware of the problem and are working on a solution.

To inform TOPdesk you are affected by this issue, please visit https://my.topdesk.com/tas/public/ssp/ . Please refer to incident TDR24 03 2402.

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Major - Mailimport problems - about 2 months ago
Major: EU1 disruption - 2 months ago
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