Outage in TOPdesk

Environments at UK1 hosting location unavailable (limited to location UK1C04)

Resolved Major
March 14, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing problems on subset UK1C04 of our UK1 hosting location. We are aware of the problem and are working on a solution. Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available.
Components affected
TOPdesk UK1 SaaS hosting location
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/14/2024 08:05PM

The issue has been resolved. There had been a connection drop in one of our datacenters, which caused synchronization issues on our SQL clusters. To make sure no data loss would occur, we had to be careful in the process of fixing this so that no data loss would occur.  


If you have questions or require support - please reach out at https://my.topdesk.com/


We apologize to all our customers and users who were impacted during this time.

INVESTIGATING over 1 year ago - at 03/14/2024 07:02PM

We are currently experiencing problems on subset UK1C04 of our UK1 hosting location.
We are aware of the problem and are working on a solution.

Our apologies for the inconvenience. At the time of writing this we are not able to give you an estimate on when your environment will be available.

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